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Q. Why did BFI change its name to
Allied Waste Services?
A. You may have noticed the transition we've made in our name. It's on
our new trucks and containers, our invoices, and on the uniforms we wear each
day. In 1999, BFI joined with Allied Waste Services to form one of the industry's
strongest companies. We're the same company we've been for years - now with an
exciting new name!
Over the last couple of years, BFI Waste Services has been making
the name change transition to Allied Waste Services. That transition
will continue across the country until all of our containers, trucks,
collection facilities, recycleries, transfer stations and landfille
are unified with one name - Allied Waste Services.
Q. How often do I receive a bill?
A. Most residential customers are billed quarterly current
while commercial customers are usually billed monthly current. If
your business would like to discuss other billing options, please
contact one of our customer service representatives at (615) 244-6250.
Q. How do I get rid of an Appliance?
A. Allied Waste does not accept appliances for pick up, however,
contact your local Allied Waste office and we will give you information
on how to dispose of these items properly.
Q. How do I get rid of large items?
A. Items such as home furnishings, construction or remodeling
debris, mattresses, box springs, carpet, padding, car parts, appliances,
and waste generated from move-outs, clean-outs and home operated
businesses are not included in your weekly service. Pickup of these
and other unusual items can be arranged by calling our office and
ordering one of our rolloff dumpsters.
Q. What time do I need to put my
trash out for pick up?
A. Please have your container at the curb for pick up by 6:00
a.m. on your scheduled service day Tip: Put your items out the night
before to minimize the chance of missing your driver!
Q. What Holidays do you observe
and when will my trash be picked up?
A. Allied Waste recognizes the following Holidays: Memorial
Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's
Day. If your service day falls on or after a holiday that is a weekday,
your pickup will be delayed one day. (Example: if the holiday falls
on a Friday, your service day is on Saturday.) If the actual holiday
falls on a Saturday, your schedule is not affected.
Q: Why did you change the fuel component
of the charge on May 1, 2006?
A: The increase was necessary for Allied Waste to recover the
significantly increased cost of diesel today.
Q: How often does the fuel component
of the charge change?
A: The fuel component of the charge will change on a monthly
basis. The FRF % will increase/decrease as the national average diesel
price changes.
Q: How often does the environmental
component of the charge change?
A: This component does not change monthly. It is currently
set at 5% of the invoice charges, excluding taxes.
Q: Why do you charge an Administrative
Fee?
A: There are specific costs associated with generating our
invoices such as printing, mailing, cash processing and account maintenance.
The increasing nature of these types of costs made it necessary to
implement the Administrative Fee, which allows us to recover a portion
of these costs. Rather than implementing a general price increase
to cover these costs, we are identifying specific factors that influence
our costs and recovering a portion of these costs through this Fee.
Q: Is there an alternative to paying
or being charged the Administrative Fee?
A: Yes, if you enroll in our convenient recurring payment plan
your Administrative Fee will be waived. There are two ways to enroll.
You may either call customer service at the telephone number listed
on the front of your invoice or you can enroll online at www.disposal.com
Q: I believe my commercial pickup was missed. What
do I do?
A: If your commercial pickup was missed and the container was
not blocked, please contact us at (615) 244-6250 within 48 hours
and we will make it right!
Q: If I call today for service on
my rolloff container or compactor, when will I receive service?
A: Most of the time, we schedule service for the following
day. Typically by 3:00 p.m. our routes are set for the next
day so the earlier that you can call for service the better. Let
us know if we can service your container after hours or in the early
morning as our trucks are on the road 24 hours a day.
Q: I'm behind on my payment and my service was interrupted. After
I have paid my balance, when can I receive service again?
A: After you have cleared any outstanding balance, you will
receive service on your next scheduled pickup day. If you cannot
wait until your next pickup day, you can schedule an extra pickup
for an additional charge.
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